Complaint handling

At StadsKliniek, we think it’s important that you receive good service as a customer. Unfortunately, it’s possible that you won’t be satisfied with our care. When this is the case, we hope to receive feedback so we can improve our services. We take every complaint seriously and always try to resolve each complaint as well as possible on a personal level.

You can discuss a complaint via our form or dispute directly with the relevant employee. If you do not feel comfortable with this or if you cannot resolve it together, you can submit a complaint via Erisietsmisgegaan.nl

StadsKliniek is affiliated with Erisietsmisgegaan.nl, an external independent dispute resolution service. If you prefer not to report your complaint to us internally, or if you are not satisfied with our handling, you can contact Erisietsmisgegaan immediately.